1Introduction
SimAura respects your privacy and is committed to protecting your personal information. This Privacy
Policy explains how we collect, use, protect, and share your information when you use our services, mobile
application, or website.
2Information We Collect
We may collect certain information necessary to provide our services, including:
- check Name
- check Email address
- check Phone number
- check Device information
- check Usage and analytics data
- check Order details and purchased plans
- check Basic payment information, such as payment status and transaction reference, without storing full card details on our systems
3How We Use Your Information
We use your information for the following purposes:
- check To provide our eSIM services
- check To process purchases and activate data plans
- check To send order details, QR codes, or activation instructions
- check To improve app performance and user experience
- check To provide customer support and resolve technical issues
- check To send service-related notifications or order updates
- check To prevent fraud or misuse of the service
- check To comply with legal or regulatory requirements when necessary
4Payment Information
Sim
Aura does not store users’ full bank card details. Payments are processed through trusted third-party
payment providers, who may collect and process payment information in accordance with their own privacy
policies.
5Data Protection
We
take appropriate security measures to protect your personal information from unauthorised access, misuse,
loss, alteration, or disclosure.
However, no system or method of data transmission over the internet can be guaranteed to be 100% secure. By using our digital services, you acknowledge that some level of risk may exist.
However, no system or method of data transmission over the internet can be guaranteed to be 100% secure. By using our digital services, you acknowledge that some level of risk may exist.
6Third-Party Services
We
may share some of your information with trusted third parties when necessary to provide our services, such
as:
- check eSIM service providers and telecom networks
- check Payment service providers
- check Messaging and notification service providers
- check Analytics and performance improvement providers
- check Hosting, technical support, or customer service providers
Information is only shared to the extent necessary to provide, improve, or support the service, or to comply with legal requirements.
7International Data Transfers
Due
to the nature of eSIM services and our reliance on global service providers, some of your information may
be processed or stored outside your country of residence.
By using Sim Aura services, you agree that your information may be transferred and processed internationally when required to provide the service.
By using Sim Aura services, you agree that your information may be transferred and processed internationally when required to provide the service.
8Data Retention
We
retain your personal information only for as long as necessary to provide our services, process your
orders, provide customer support, comply with legal, accounting, or regulatory requirements, and maintain
operational records.
When the information is no longer needed, we will delete it or anonymise it where possible.
When the information is no longer needed, we will delete it or anonymise it where possible.
9Cookies and Analytics
The
Sim Aura app or website may use cookies or analytics tools to understand how users interact with our
services, improve performance, and enhance the user experience.
Users may be able to control certain cookie or tracking settings through their browser or device settings, where available.
Users may be able to control certain cookie or tracking settings through their browser or device settings, where available.
10Notifications and Marketing Messages
We
may use your contact information to send service-related notifications, such as order details, activation
alerts, or important updates.
We may also send promotional offers or marketing messages from time to time. You may opt out of receiving marketing messages where this option is available through the app settings or by contacting our support team.
We may also send promotional offers or marketing messages from time to time. You may opt out of receiving marketing messages where this option is available through the app settings or by contacting our support team.
11User Rights
Users may request access to their personal information, ask for it to be updated, deleted, or request that
we stop using it by contacting our support team.
We may need to retain certain information where required for legal compliance, dispute resolution, fraud prevention, accounting, or operational record-keeping.
We may need to retain certain information where required for legal compliance, dispute resolution, fraud prevention, accounting, or operational record-keeping.
12Children’s Privacy
Sim
Aura services are not intended for children. We do not knowingly collect personal information from
children. If we become aware that information has been collected from a child without appropriate parental
consent, we will take reasonable steps to delete it.
13Updates to This Privacy Policy
Sim
Aura may update this Privacy Policy from time to time. The updated version will be published within the
app or website. Your continued use of the service after any update means that you accept the revised
Privacy Policy.
14Contact Us
If
you have any questions about this Privacy Policy or how your information is used, you may contact the Sim
Aura support team through the available contact channels within the app.